Infiniti customer care program

INFINITI CARES ...
Both INFINITI and your INFINITI retailer are dedicated to serving all your automotive needs. Your satisfaction with your vehicle and your INFINITI retailer are our primary concerns. Your INFINITI retailer is always available to assist you with all your automobile sales and service needs.
However, if there is something that your INFINITI retailer cannot assist you with or you would like to provide INFINITI directly with comments or questions, please contact our (INFINITI’s) Consumer Affairs Department using our toll-free number:
For U.S. customers
1-800-662-6200
For Canadian customers
1-800-361-4792
The Consumer Affairs Department will ask for the following information:
• Your name, address, and telephone number
• Vehicle identification number (on dash panel)
• Date of purchase
• Current odometer reading
• Your INFINITI retailer’s name
• Your comments or questions
You can write to INFINITI with the information on the left at:
For U.S. customers
INFINITI Division
Nissan North America, Inc.
Consumer Affairs Department P.O. Box 685003
Franklin, TN 37068-5003
or via e-mail at:
nnaconsumeraffairs@nissan-usa.com
For Canadian customers
INFINITI Division
Nissan Canada Inc.
5290 Orbitor Drive
Mississauga, Ontario L4W 4Z5
or via e-mail at:
information.centre@nissancanada.com
If you perfer, visit us at:
www.infinitiUSA.com (for U.S. customers)
or
www.infiniti.ca (for Canadian customers)
We appreciate your interest in INFINITI and thank you for buying a quality
INFINITI vehicle.
See also:
INFINITI Intelligent Key battery discharge
If the battery of the Intelligent Key is discharged, or environmental conditions interfere with the Intelligent Key operation, start the engine according to the following procedure:
1. Place the sh ...
Locking doors and fuel-filler door
1. Push the ignition switch to the OFF position and make sure you carry the Intelligent Key with you.* 2. Close all the doors.
3. Push the LOCK button 1 on the Intelligent Key.
4. All the doors and ...
Engine compartment
Engine compartment
VQ25HR/VQ37VHR engine
1. Fuse/fusible link holder2. Battery3. Engine oil filler cap4. Brake fluid reservoir5. Clutch fluid reservoir (Manual Transmission models)6. Window washer ...
